DELIVERIES AND RETURNS
1. DELIVERY METHODS
There are different delivery options, with a range of fees:
·Same Day Madrid M-30: Delivery the same day, in Madrid, if you make your purchase before 2 pm, from Monday to Friday. * 5,95 €
·Next Day peninsular Spain: Delivery the next working day, if you make your purchase before 5:30 pm, from Monday to Friday. * 3,95 €
·FREE (ORDERS OVER €100).
·SEUR Pick-up Points (please contact customer services for more information).
*Same Day Madrid: except public holidays, Canary Islands, Balearic Islands, Ceuta, Melilla and remote regions.
* Next Day: the delivery costs for the Canary Islands, Ceuta and Melilla are:
-the delivery costs for the Canary Islands are €9.95;
-the delivery costs for the Balearic Islands are €5.95;
-the delivery costs for Ceuta and Melilla are €9.95.
In principle, orders sent before 11 am will be processed the same day. However, it may take longer to process and prepare an order. Depending on the items, it can take between 1 and 2 working days. As soon as your order is ready for dispatch, we will send you a confirmation email. From then, the delivery period will depend on the courier's delivery times.
1.1. Delivery and returns costs Europe
|Destination||Days’ transit||1 kg||3 kg|
2. DELIVERY TIMES
For deliveries in Spain, orders will be sent within 24-72 hours (not including the time needed to process and prepare the order). In the event of deliveries to the Canary Islands, Ceuta and Melilla, the delivery time will be a maximum of 72 hours.
For deliveries in Europe, orders will be sent within a time frame that oscillates between 2 and 7 working days (not including the time needed to process and prepare the order). For deliveries to other countries, please contact our Customer Services department.
Once you have placed your order, you will receive an email confirmation. Furthermore, on the day of delivery, you will be sent an email telling you the time slot for you to receive your order (service valid for Europe).
3. MONITORING YOUR ORDER
In your online account, in the “My Orders” section, you can monitor the status of your order at all times, from preparation in our warehouses, until delivery at the address you have given us.
4. RECEIVING THE DELIVERY
If the customer should be out, SEUR will send you an email to notify you of the attempt to deliver the order, and you will be able to respond to the transport company and organise a new delivery time.
If the customer cannot receive their order at the address originally provided, we will offer you the option to pick up your order at the SEUR centre closest to the delivery address. Once the stipulated 10 calendar days have passed, the order will be returned to Bonnet à Pompon.
5. RETURNING YOUR ORDER
The returns of an order or article from our website are free in the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
The period of time in which to return an article is 30 days from the purchase date.
* Due to the current situation regarding COVID-19, we have extended the deadline for returns to 30 days after the reopening of our boutiques, both for online orders and purchases in our physical stores made from 12 February 2020.
In the event that you should wish to return an order or specific item, you can organise your return in different ways:
-You can process your return through the dedicated page on our website, in the “My account” section. You will have to click on the link shown in the section and enter the requested information.
-You can also make your return by telephoning our customer services team. Telephone no. +34 722 88 10 07. Our representatives will be available from Monday to Friday, from 10 am to 1 pm and from 3 pm to 5 pm, except public holidays.
Once the return has been authorised by Bonnet à Pompon, our courier will come to collect your package the working day after the one on which you send us your collection request. The item you are returning must be correctly packaged, using the white bag included with your order. 24 hours after collection, the item will be deposited at the official address of Bonnet à Pompon, for the customer’s return to be checked and processed.
Within a maximum period of 10 to 15 working days following acceptance of your return, we will refund the amount of the returned goods.The refund will always be made using the same method as the one you used to pay.
If you wish to exchange or return a product delivered in the Canary Islands, Ceuta or Melilla, please get in touch with us by phoning +34 722 88 10 07, to request collection.
6. RISK TRANSFER AND OWNERSHIP
You will bear all risks derived from the products from the moment they are delivered.
You will become the owner of the products once we have received payment in full of all amounts owed in relation to them, including delivery costs, or at the time of delivery (in accordance with the definition set out in clause 9, hereinabove), if this should take place at a later time.
7. RETURNS DUE TO THE PRODUCT NOT COMPLYING WITH THE AGREEMENT
You have the right to withdraw from this agreement within 14 calendar days without having to explain your decision. All you have to do is give notice of this intention by sending an email to email@example.com.
If you believe that, at the time of delivery of the product, it is not in accordance with what was stated in the Agreement, please get in touch with us immediately by sending an email to firstname.lastname@example.org, stating the product details and the damage it has incurred, or by calling the number +34 91 435 06 58, where we will tell you how to proceed.
You can return the product from your home by giving it to the courier we send.
We will carefully examine the returned product and notify you by email, within a reasonable time frame, if it is applicable to replace it with an item of the same nature and with the same specifications. If it should not be possible to replace it, we will refund the amount.
In the event the return is due to a fault, you can process it through the dedicated page on our website, in the “My account” section. You will have to click on the link shown in the section and enter the requested information, and send an email to email@example.com containing photos of the product with the fault or imperfection.
Replacement of the item, or, if this is not possible, return of the amount will take place as quickly as possible and, in any event, within 30 days following the date on which we send you an email confirming that replacement of the non-conforming item is applicable or, if this is not possible, that we will refund the amount paid.
Any amounts paid for products that are returned due to a fault or defect, when there really is one, will be refunded in full, including the delivery costs incurred to deliver the item to you. The refund will always be made using the same method as the one you used to pay.
With the exception of the rights recognised by the legislation in force:
The seller is liable for any conformity breaches that are declared within a term of two years following delivery.
The consumer/user is required to notify the seller of any conformity breaches within two months of becoming aware of them.
Unless proven otherwise, products will be deemed to be in accordance with the agreement as long as they comply with all the requirements set out below:
they match the description the seller provides and they have the specifications of the product that the seller presented to the consumer/user by using a sample or model;
they are suitable for the uses to which products of the same type are normally put;
they have the usual quality and features of a product of the same type that the consumer/user may reasonably expect, in view of the nature of the product.
8. LIABILITY AND EXEMPTION FROM LIABILITY
Unless expressly established to the contrary in these Conditions, our liability with regard to any product acquired through our website will be strictly limited to the purchase price of the said product.
This notwithstanding, our liability will not be excluded or limited in the following events:
in the event of death or personal damage caused by our negligence;
in the event of fraud or fraudulent misrepresentation;
in any matters where it is illegal or illicit for us to exclude or limit our liability.
Notwithstanding the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise established in these Conditions, we will accept no liability for the following losses, regardless of the cause: revenue or sales losses; loss of business; loss of profits or loss of contracts; loss of planned savings; loss of data; wasted administration time and wasted office hours.
In view of the open nature of this website and the possibility of errors occurring in the storage and transfer of digital information, we do not guarantee the accuracy or security of information transferred or obtained through this website unless the same expressly establishes otherwise. All product descriptions, information and materials included on this website will be supplied corpus certum and without any express or implicit guarantees regarding the same. Within the legally permitted scope, we exclude all guarantees, except for those that cannot be legally excluded with regard to consumers and users. The provisions of this clause will not affect your legal rights as a consumer and user, or your right to withdraw from the Agreement.